Refund Form

Before You Continue

All form text, terminology and visual design can be tailored to your specific requirements.

By selecting Next, you confirm that:

You are submitting this refund request for yourself, or with the permission of others included on the booking.
The information you have provided is accurate.
If you are sharing medical information about another person, you have their permission for us to receive and process it in line with our Privacy Policy.

Important: Please mark the following box to confirm agreement to the terms above:

I agree.

You must accept the terms to continue.

Booking Information

This step can be bypassed if a unique reference we supply is incuded in the URL used by the customer to access the page, shortening the journey for ease of use. This can be incluced in the Welcome email we send to the customer.

Please tell us the [partner code] of the ticket issuer.

All terminology used, such as 'Partner Code', can be customized to your preferences.

[Partner Code]

Please select your ticket or booking issuer.

[Partner Name] Booking Information

Data is matched against our database. For security, customers get 3 attempts at logging in, if unsuccessful further attempts are locked for 15 minutes.

Please tell us the [booking reference] you received when purchasing your tickets.

[Booking Reference]:

Please enter your [booking reference].

Please tell us the email address you used when purchasing your tickets.

Email address:

Please enter your email address.

Please tell us what date the booking was for.

Event date:

Please enter the date the booking was for.

Customer Details

With API integration, this data can be pre-filled, saving the customer time to complete.

Title

Please choose an option.

First name

Please tell us your first name.

Last name

Please tell us your last name.

Email address

Please tell us your email address.

Contact number

Please tell us your contact number.

Building Number

Please tell us your building number.

Street

Please tell us your street of residence.

City

Please tell us your city of residence.

State

Please tell us your state of residence.

Zip code

Please tell us your zip code.

Banking Details

Please tell us where you would like your refund paid to.

Account number

Please tell us your bank account number so we can pay your refund to you.

Routing number

Please tell us your routing number so we can pay your refund to you.

Account type

Please choose an option.

International customers, please tell us the account you would like your refund paid to.

SWIFT/BIC code

IBAN

I have a US bank account

Refund Details

Allowable refund reasons can be tailored to your needs.

What has caused you to request a refund?

What date did the incident occur?

Please tell us what happened

What was the name of the event you were due to attend?

What was the name of the venue the event was due to take place at?

How many people are on the booking?

How many people need to be refunded?

What was the cost of each booking per person?

What currency did you use to pay for your booking?

Refund Status

Your current refund status is:

Information Required

Please provide the 2 documents listed so we can continue to review your refund request.

Refund Details

Thank you!

Thank you for submitting your refund request. It is now being processed. Please check your email for confirmation and updates as your request progresses.

Step 1 of 5

Pending Upload

Please upload: Document A

Why we need this: This is to help us confirm your booking.

Pending Upload

Please upload: Document B

Why we need this: This is to help us confirm your booking.